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Frequently Asked Questions (FAQ)

Below you will find a list of our most commonly asked questions. Hopefully this answers any questions you have about the Nourished Life ordering, shipping and returns process as well as our privacy, security and ingredients policy.

Show All Answers

Shipping & Delivery

How do I get free shipping?

Once you sign in to your account, your free standard AU shipping will be automatically applied as soon as you have added more than one item to your cart. We are doing our bit for the planet by discouraging overuse of wasteful packaging materials and transport emissions. Asking our customers to purchase more than one item means we halve our packaging use and minimise our carbon footprint.

If you choose to continue with a single item purchase, we will donate a portion of your shipping charge to offset the carbon for delivery through Carbon Neutral Plant-A-Tree Program.

Unfortunately we cannot issue a refund if you forgot to sign into your account before placing your order.

Do you ship internationally?

Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.

Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

How much is postage?

Standard AU shipping is free for all club members when they buy more than 1 item! Please be logged in to your account when checking out and FREE shipping will occur automatically. It is free to join our club.

If you are not a member, we charge a flat rate of $9.95 within Australia.

Postage to New Zealand for loyalty members is FREE for orders over $99, for orders under $99 it is a flat rate of $15 sent International Express via Australia Post. (NB: EXPRESS packages over 9kg will be charged extra postage costs.)

How long will my order take to arrive?

We use Australia Post e-parcel which takes approximately two to four days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia. Please note Australia Post does not operate on weekends.

Your order will be processed through the warehouse the next business day. Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Australia Post. Orders may be delayed by up to 48 hours during these periods. Orders placed between 10am Friday and 10am AEST Monday are considered weekend orders.

Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your consideration.

USEFUL LINKS:
Australia Post:
Customer Service: auspost.com.au/help/
Contact Number: 13 76 78

Can I have my order Express Posted?

*DUE TO OUR RECENT WAREHOUSE RELOCATION, EXPRESS SHIPPING IS TEMPORARILY UNAVAILABLE*

Yes, we also offer an Express Post option at our check-out,* which includes Saturday delivery to Sydney and next business day to other states. Please note that selecting this Express Post option does not guarantee next day delivery. While we will send it using the Startrack Express service, we can not refund the postage cost to you if Startrack do not deliver the next day.

*We cannot upgrade your order to express shipping once placed with standard shipping.

Please note: Startrack cannot deliver to Parcel Lockers, so please supply an alternate address if selecting Express shipping.

Packages to WA that are particularly heavy - over 2kg - will incur an additional charge for Express Shipping.

How can I track my order?

Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter this number into the Australia Post tracking website. This link is also in the email.

Can my parcel be left on my doorstep if I am not home?

Australia Post will require you to sign for your Nourished Life packages by default. However if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can select the ATL (Authority To Leave) option at checkout. You can also provide delivery instructions in the comments section at checkout which will be included on your package.

Any packages marked ATL can not be replaced if they go missing, so this option is at your own risk.

Can I pick up from the Nourished Life warehouse?

Due to our warehouse being relocated shortly we have unfortunately had to remove this option from our shipping options. If you have already selected this option on an existing order of course your parcel will still be here waiting for you!

What happens if I entered the wrong delivery information?

Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

You will receive your tracking information once dispatched. Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us. Nourished Life will cover the return fee from Australia Post, but we may request payment to resend this out to you.

Do I have to pay the return to sender fee and a new postage fee if my package is not delivered?

As part of our service, we will happily cover the cost of the return to sender fee, however, the cost to have the package resent will be $9.95.

What happens if I have an old address on my Pay Pal Account?

We only use the shipping address you supply us with when placing the order. If no shipping address is added, we will use the billing address you added, so no need to worry if your Pay Pal address is wrong.

What if my package goes missing?

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $9.95 postage fee

I gave 'Authority to Leave' but the postman did not leave my package as requested.

Even if you give 'Authority to Leave' by ticking the box at checkout we cannot guarantee that it will be left as requested. Your local postman makes the final decision of whether to leave the parcel as instructed. If you have ticked 'ATL' and your postman has not left the parcel, please call your local post office to discuss this.

Can you combine my orders and refund my shipping?

Unfortunately due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through the system to allow for our same day despatch policy. We want to get your goodies to you as fast as possible, so our warehouse processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds.

Promotions, Offers & Special Deals

When is your next promotion?

We send a newsletter each week with 3 special week long offers. We also send 1x monthly email each month with a larger storewide, brand, or category offer!

You can sign up to the newsletter by joining our club HERE.

Be sure to follow our Facebook & Instagram pages to keep up to date with special flash sales or weekend only offers!

My discount code won't work!

With our offers - we often use special codes and comments in order to redeem the offer.

Firstly - please read the offer carefully (including T+Cs)
Secondly - check if this is a 'Discount Code' or 'Comment'

Discount Codes are entered into the "Discount Code?" field in the Checkout.

Comments are to be entered into the 'Comments' field' above your address details.
(Please refer to image.)

*Please note, these comments must be entered correctly at the time of placing the order, otherwise we cannot guarantee your free gifts will be added.

** Discount codes cannot be applied to the Deluxe Sample Box subscription, NL Gift Vouchers, individual products with a value of $200 and over and other select items and packs. Please refer to the bottom of the product description for exclusion notice.

Download Files:

Do you honour prices for sale items that are out of stock?

Our promotions are while stocks last, and unfortunately we are unable to take preorders or honour sale prices after the promotion has ended.

We can not refund you if an item you previously purchased is now on promotion, I'm sorry.

Orders

How do I know if my order has been successful?

You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.

Can I cancel or amend my order once I have submitted it?

Unfortunately no changes can be made to your order once you have submitted it. This means that as much as we would love to add to your order or change an item in your order or cancel it, we simply can't. All orders are packed as soon as they are placed for speedy delivery.

If you have changed your mind on an item you have ordered, you are free to send it back for a credit note within 14 days. Please note we can not pay for your return postage in this case.
We currently offer Free Shipping Australia wide for members on orders with two or more items, so please feel free to place another order.

What if you are unable to send an item I have ordered?

In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items and provide a credit note for the value of the short supplied item. You will be notified of this via email and we will let you know the date that the item will be back in stock.

Credit notes for short supply items are valid for six months, which gives you lots of time to repurchase the item or another of your choosing. Note that shipping is always free when logged into your account.

What type of packaging materials do you use?

Nourished Life believes 'We Do Not Inherit the Earth from Our Ancestors; We Borrow It from Our Children'. Our recycled brown paper void fill packaging material is Eco Friendly and 100% biodegradable. We do not use plastic mailing bags around our boxes. Our outer box and other packaging is recyclable.

I forgot to add my discount code!

Unfortunately we can not apply discount codes after orders have been placed and processed. Please read the offer and T&Cs carefully before processing the payment.

What is AfterPay?

Customers can choose to pay for their order in 4 interest-free instalments. Our payment partner for this service is AfterPay. All you need is a credit card for instant approval, there is no application form or fee.

To get started simply choose the AfterPay payment option at the bottom of our Checkout.

After you check out we'll pack and ship your order as usual and you will have three remaining payments to make to AfterPay, one every fortnight.

Find out more in the AfterPay FAQs.

How do I make my remaining AfterPay payments?

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise AfterPay will automatically deduct the instalments from your debit or credit card every fortnight. AfterPay charges a fee for late payment. Find out more in the AfterPay FAQs.

Returns/Exchanges

What is the Nourished Life returns policy?

We are happy to offer a store credit on items that are unopened and unused within the ACCC Consumer guarantee guidelines.

Over and above the ACCC guidelines, if you are unhappy with your purchase you may return items within 7 days of receipt for a full or partial credit valid for 30 days.

Send to:
Nourished Life Returns
Level 2
29-33 The Corso
Manly
NSW
2095

Please enclose a note of explanation for your return and allow up to 14 days processing time. Any Nourished Life Dollars earned on your returned items will be removed from your account. Please note that unreasonable and excessive returns may be declined at our discretion.

For hygiene reasons we cannot accept any returns on underwear or personal care and intimate products (including but not limited to menstrual cups, Modibodi, Dame, Hannahpad, Pelvi), unless they fall within the ACCC Consumer guarantee.

We do not accept returns on sample items unless they fall within the ACCC Consumer guarantee.

We do not accept returns on the Bellabeat Items unless they fall within the ACCC Consumer guarantee.

In the rare occasion that an item arrives broken or faulty, please email us a photograph within 7 days of receipt to and we will arrange a replacement for you.

How do I return an item?

To return a product, please post them back within 7 days of receiving your parcel to our Head Office at:

Nourished Life Returns
Lvl 2,
29-33 The Corso,
Manly, NSW
2095

For any faulty or incorrect items, or allergic reactions, please contact us at , and we will guide you through the process.

Please note that it will take 5-10 business days for your return to be processed after reaching our warehouse. Once processed, we will issue you with a store credit that will be valid for 30 days.

Please be advised we do not cover postage costs on change of mind or allergic reaction returns.

Credit vouchers can not be reissued, so please ensure you redeem this before the expiry date.

My item arrived faulty/damaged?

For items that arrive broken or damaged, please email us a photograph within 7 days at and we will guide you through the replacement process.

For any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

I have been sent an incorrect item/there is an item missing?

If for any reason there is an issue with your order (incomplete or incorrect), please email the following information to , as soon as possible, and we will guide you through the replacement process:

*Your order number
*The item you ordered
*The incorrect item you received

We are more than happy to help :)

My pump isn't working, is it faulty?

The pumps used on many of the natural foundations and skin care products are special "air pumps". They do not contain the regular plastic tube, but instead use an air suction technology to pump out the products to allow you to get every ml out. Often these bottles need a good tap on the table to unlock any air pockets, followed by a few good pumps, to get the product flowing the first time.

Please try this before contacting Customer Service.

How do I order an item that is currently out of stock, will you be getting more in?

Nourished Life is a busy warehouse with products flying off the shelves every day, we do our very best to re-order before we sell out, but sometimes we can't keep up.

If an item you want is out of stock, please click on the "notify when back in stock" button on the item and we will email you as soon as it is back.

An item in my checkout is no longer available. Why did this happen?

Items placed in your shopping cart, unfortunately, are not held or reserved for you until you submit your order completely. If this happens we will contact you and offer you a refund on the item or to hold your order till the item arrives (usually 3-4 days).

Can I return an item I bought on sale?

Items purchased on sale are not able to be returned for a refund or exchange.

Pricing & Ingredients Policy

Where are your products sourced from?

We stock are range of products sourced from ethical brands that do not test on animals and share our strict ingredients policy standards. Our products come from Australia, New Zealand, Europe, The United States & Canada. Our Binchotan Charcoal Toothbrushes come from Japan. We specialise in Certified Natural, Certified Organic, Food Grade and Certified Biodynamic products. We believe we are the strictest online beauty & health food store in Australian, click here to read more about our ingredients & buying policy.

What currency are your prices listed?

All prices on our website are listed in local AUD

Discount Codes & Vouchers

Do you have gift cards available?

We offer Gift Cards Here.

Gift Vouchers will be emailed to you within 30 minutes of your order.
- We can not combine gift vouchers, only one voucher can be used per transaction.
- The full amount of the gift voucher must be redeemed in one transaction.
- Gift Vouchers are valid for 1 year from date of purchase and can be used to purchase sale and promotional items. Expiry period may be greater according to local laws.

The voucher is a PDF file and contains everything your lucky recipient needs to know. Simply forward the voucher to them or print it on your home printer.

** Please note that when purchasing a Gift Voucher all storewide offers, gifts & discount codes do not apply.

How do I use store credits & discount codes?

To use your store credit, please add the code into the "Credit/Gift Voucher Code" box at checkout. To use a discount code, please add the code word into the "Discount Code" box at check out.

Please note that discount codes cannot be applied to the Deluxe Sample Box subscription, NL Gift Vouchers, individual products with a value of $200 and over and other select items and packs. Please refer to the bottom of the product description for exclusion notice.

Sign in to use your CLUB 10% discount code. The code is valid for a single use for 7 days from the date you join, excludes shipping and is not transferrable to another account.

Please note: Only one discount code is able to be redeemed per order.

How do I get a discount code?

We offer discount codes in our newsletter and on our Facebook and Instagram page. Please note that we cannot back date discounts on orders placed prior to the promotion.

Can I be refunded the amount of my credit, NL$ or voucher?

Unfortunately credits, NL$ and vouchers must be redeemed at checkout. We cannot apply these after the fact and these cannot be redeemed for cash.

My Discount Code isn't Working?

Discount codes cannot be applied to the Deluxe Sample Box subscription, NL Gift Vouchers, select products or to individual products with a value of $200 and over (including individual packs). Please refer to the bottom of the product description for exclusion notice.

With our special offers - we often use special codes and comments in order to redeem the offer.

Firstly - please read the offer carefully (including T+Cs)
Secondly - check if this is a 'Discount Code' or 'Comment'

Discount Codes are entered into the "Discount Code?" field in the Checkout.

Comments are to be entered into the 'Comments' field' above your address details.
(Please refer to image.)

*Please note, these comments must be entered correctly at the time of placing the order, otherwise we cannot guarantee your free gifts will be added.

When does my gift voucher expire?

The date of expiry is shown on your gift voucher once purchased. You have until that date to redeem this voucher, the voucher expires as soon as that date arrives (IE 12:01am). Please contact customer service on prior to the date if you have any issues with redemption.

Security & Privacy

Will my email be shared with a Third party?

Nourished Life will never share your email or any other information with third party, we only use your email for order confirmation, customer service issues or to provide your tracking code. All email addresses on our newsletter list are opt in only (we do not automatically add your email to this list).

What type of security & payment protection do you use?

We use a 256-bit SSL security system that encodes all credit card and contact details to ensure their safety. Nourished Life uses a state-of-the-art web server with Two firewalls. It is self-hosted at a secure data centre, we do not use any vendor-supplied software such as third-party shopping carts or content management systems. Cardholder data is not stored on the server, only transmitted to the payment gateway at the time of a purchase. This data transmission is encrypted. We do not use vendor-supplied defaults for system passwords and other security parameters. Nourished Life has a dedicated IT team that manages and monitors our servers and regularly test security systems and processes.

Subscription Boxes

When will I receive my Deluxe Sample Subscription Box?

Subscription boxes are sent at the same time every month, during the second week.

To find out when your first box is, please see below

Ordered before 3rd October - November Box
Ordered before 3rd November - December Box
Ordered before 3rd December - January Box
Ordered before 3rd January - February Box

How do I change the shipping address for my Deluxe subscription box?

There is two ways you can change your address.

1) If you have an account log in and click on the Subscription section. There you can change the name and address for the recipient, be it yourself or your friend or family member if it was a gift.

2) Or if you prefer simply send us an email. If you have more than one subscription be sure to provide the old and new addresses so we change the right one!

How do I cancel my Subscription?

You may cancel your monthly box at any time, just email or call us to let us know you no longer wish to continue your subscription!

Do I earn NL$ for my subscription box?

You will earn NL$ on your first payment, however the repayment following payments will not accrue any NL$.

Can I track my Subscription Box?

Your monthly Deluxe Box does not get sent with tracking. But you will be notified by email just before they are about to be sent.

Newsletter

Do you have a newsletter?

Yes! We have a monthly and weekly one, both packed with offers and new products. We also have a Friday Blog Catchup containing articles from our blog in the past 7 days.

The easiest way to subscribe is to join our club »

How do I unsubscribe?

There is a link at the bottom of your email to unsubscribe.

Or you may consider receiving our Monthly email newsletter only. Click the link at the bottom of your email to 'Update Subscription Preferences'.

I unsubscribed, but I want back in!

Great! Go to our resubscribe form »

User Account & Loyalty Program

How do I earn NL$?

You earn NL$1 for every whole $20 spent at Nourished Life.

NL$ are only earned on the final cash payment that is processed through the website checkout. NL$ apply to the total amount after all discounts, credits, vouchers are redeemed.

Please note: NL$ will be deducted from your account if you decide to return any product for a store credit. Subscription monthly payments do not accrue NL$.

What is the difference between a user account and the Loyalty Club?

There is now no difference between these, everyone who previously set up a user account has been upgraded to a Loyalty Club member! If you are not yet an account holder, you can join for free here:

Related Links:

How do I know if I am already a Loyalty Member?

The easiest way to find out is to pop your email address into our Forgotten Password form. If there is an active account with that email address we'll send you an email so you can create a new password for yourself. The reset link we send you will only be active for 15 minutes.

I forgot my password!

Not to worry. Just pop your email address into our Forgotten Password form. If there is an active account with that email address we'll send you an email so you can create a new password for yourself. The reset link we send you will only be active for 15 minutes.

No one else can see your password, not even us, so this is the only way to get a new one. Nice and safe!

My Forgotten Password link in the email isn't working

If it has been more than 15 minutes since you started the Forgotten Password process please try again. (The link expires to protect your security).

If it has been less than 15 minutes:

Sometimes email software breaks links, so when you click (or tap) on it and are taken to the website the link doesn't work because it is incomplete.

Solution: Select the link text so that you can copy/paste it into your web browser. Drag your pointer over the whole link to make sure you get it all.

My details are correct but I still can't log in!

Too many incorrect sign in attempts will lock you out of your account for 20 minutes. It's one of the ways we ensure your account remains safe.

If you would like to create a new password please reset it here. We'll send you an email with instructions for creating your new password (the reset link will only be active for 15 minutes).

Can I change my payment details?

Yes! Next time you are placing an order at the Checkout click on the pink 'Change credit card' link below your saved details. Then you can enter the new card and the details will be saved when you complete your order.

Can I delete my payment details?

Yes, we can do that for you. Get in touch with us, providing your name and email address used on the account, and we'll delete them.

You can still have an account with no saved payment details. And if you feel like adding new ones later there is a tick box at the bottom of the checkout to save them.

How do I change an address saved on my account?

The address details that you use at the checkout are saved in your account. Simply check-out as usual by singing in, enter your new address details, and they will be saved when you complete your order.

How do I change my email address on my account?

Unfortunately, we cannot change or merge email addresses at this stage as the user accounts are created on the email addresses alone.

We recommend that you use the exisiting NL$ in your current account. Once you have spent those and created a new account under your new email address, we will delete the old account.

Please be aware that your order history, status and favourites will not be transferred. Accounts with active subscriptions also cannot be changed or merged.

Can I Get NL$ on old orders placed before I set up a user account?

Unfortunately we can not back date NL$ on old orders placed. Instead we are giving all new members 10% off your first order upon joining for the first time.

I can’t see my $NL at the checkout?

Check that you are still signed in by looking for the “Welcome back” message below the Checkout heading. Below this you should see a button for redeeming your NL$.

If you don’t see that button there are a few possible reasons:

a) You don’t have any NL$ remaining - check your MyAccount page Club section.
b) If you do have NL$ and you recently abandoned the checkout your NL$ may have been saved as a voucher - check the Club section fo your MyAccount page. This is a security feature to ensure NL$ don’t get lost when the checkout is abandoned.
c) If none of the above apply there may be some data stored on your computer from your previous visit to the checkout that is affecting your visit today. Navigate back to the homepage, clear your browser cache and try again.
d) If none of the above work please contact us.

Please note, there is a $50 minimum spend in order to redeem your Nourished Life $

How do I spend my NL$?

Spend your NL$ at the checkout. After signing in, below the “Welcome back” message at the checkout you will see a button showing your NL$ total. Click on the button to redeem them then finish your order as usual.

If you abandon your order for some reason your NL$ form today will be saved as a Gift Voucher in MyAccount.

Please note there is a $50 minimum spend in order to redeem your Nourished Life $ and that your NL$ will expire if you have been inactive for 6 months or longer.

Can I just spend some of my NL$ and keep the rest for next time?

You must spend all of your NL$ at once, you can’t split them. Please note that your NL$ will expire if you have not logged into your user account for 6 months or longer. Just log in regularly to keep your account active.

When will my NL$ expire?

Your NL$ will automatically expire if you have been inactive (ie. you have not logged into your user account) for 6 months or longer.

Do I get NL$ when redeeming a gift voucher?

No, as NL$ are issued when the gift voucher was purchased, they won’t be issued again when it is redeemed.

When purchasing gift vouchers, you must be a Nourished Life member and signed in to receive NL$.

Can I use my NL$ to buy sale items?

Yes!

Can I use my NL$ in conjunction with a discount code?

Yes!

Can I use my NL$ in together with a Gift Voucher or Credit Note?

Not yet. But we may be supporting this in the future.

How will I know when I have changed membership level?

We will send you an email when your level has changed. This may be a few days after your latest order.

How do I receive my extra rewards when my membership level changes?

Your discount code will be deposited in your MyAccount.

I forgot to sign in before ordering! Can you add these points to my account?

We would love to! But unfortunately for security reasons we physically cannot add extra points to your account.

So sorry for the inconvenience.

I forgot to apply my NL$, can you refund me?

Unfortunately we are unable to refund you for any NL$ that were not applied to an order.

Can I place Multiple Orders In The Same Day To Increase My Membership Level?

Unfortunately our system will not allow your membership level to change within a small timeframe.
Orders valued under $100 that are placed within a 72 hour period, will only be considered as one order.

How Do I Get Free Shipping As A Member?

^Free Shipping for Club Members is automatic for Standard Post within Australia when you have 2 or more items in your cart. Be sure to sign in to your account before placing your order and you will see Free Shipping applied once you add that second item to your order. We are now reducing our carbon emissions by off-setting charges for single-item orders by proudly supporting the Carbon Neutral Plant-A-Tree Program.

Unfortunately we cannot issue a credit note or a refund if you forgot to sign in to your account before placing your order.

Not a member? Join now

How do I earn NL$ for referring a friend?

Invite your friends to join Nourished Life and you will get NL$1 automatically added to your account when they place their first order!

Sign in and follow this link to start referring!
www.nourishedlife.com.au/myaccount-referrals.html

How can I use my Club discount after I join?

Your CLUB 10% off discount code is valid for a single use and expires 7 days after the date you joined*.

To use it, go to the Checkout, sign in, type your code into the Discount Code field, then hit the Apply button. You should see the discount applied to your Cart above.

If you experience a problem, try typing the code again. Copy/paste doesn't work in some web browsers. If you are still having trouble, please contact us and we'll be more than happy to help.

The discount is only valid if applied to your Cart as described above and cannot be applied after you place your order.

CLUB 10% discount codes are not transferrable to other accounts and cannot be used on Subscription Boxes, individual items of $200 value and other select items and packs. Please refer to the bottom of the product description for exclusion notice.

*You must be signed into your account to redeem this 10% off code.

I didn't receive my discount code after I joined

The code is included in your 'Welcome' email.

If you did not receive that you can also find a copy of the code saved in your MyAccount. Sign in then look for the black Club 'card'.

Or contact us and we'll be happy to help.

Reviews

Review guidelines

To comply with Australian law and ACCC guidelines, we are required to monitor all publicly posted product reviews on our website and in accordance with the law, remove any reviews that appear fake, offensive, defamatory or irrelevant. This includes reviews that state a product resulted in disease or medical condition (including allergic reactions) or breaches TGA guidelines.

We may edit your review in part to ensure it remains within these guidelines, this includes the removal of words that may appear offensive, rude or irrelevant.

Please note that reviews should be based on your personal experience using the full size product (not samples which can vary in consistency) and should not offer medical or professional advice to customers. Reviews should not be given on items which are faulty or have arrived broken or damaged. If you have received a faulty item please contact us for a replacement.

If are free to contact us at for any further clarification on review monitoring and for a copy of the Australian legal guidelines.​

How do I earn NL$?

All you need to do is log into your account and review to earn NL$!

We automatically add NL$.10c to your account for every review posted when you are logged in. This is valid for both positive and negative reviews. Your first name (or you can use a nick-name) will appear but all reviews are anonymous to the public.

In accordance with Australian Law & ACCC guidelines we are required to monitor reviews to ensure they are genuine. Any misuse of this service may warrant the deletion of reviews and $NL revoked. Please see our "Review Guidelines" for further information on this.

Is my review anonymous?

All reviews entered on the website are anonymous to the public. This is to encourage honest reviews, we want to know all the good as well as the bad.

Will my negative review also earn NL$?

Yes! Of course, ALL reviews will earn the same amount of NL$.

We want to encourage honest feedback so customers can make informed purchasing decisions.

Why can't I post more than 1 review on a product?

Our website only allows you to post one review per product per IP address, this is to stop false or repetitive reviews which can skew the rating of a product to be misleading - whether positively or negatively.

General Browsing Problems

Something seems broken

From time to time all that is needed is a quick clean out in your web browser to fix a problem. Here's two easy ways that mean you can keep the website files for other websites you have visited and only clear Nourished Life files.

Force-Refresh the browser

Visit the webpage where the problem is occurring. Hold down the Shift key (Mac) or CTRL key (PC) and click the refresh button in the browser. Repeat once more.

This will bypass cache and in most cases will fix the problem. If it didn't try the next option.

Clear website files for Nourished Life only

Some web browsers allow the user to remove stored website files for a specific website. This will include the cookie which stores your shopping cart contents so you will need to add items to your cart again.

Chrome browser:
a) Visit the Nourished Life website
b) Right-click or Control-Click on anything in the web page and choose Inspect from the menu. Alternatively click the menu in the top-right corner of your browser window and choose More Tools --> Developer Tools
c) Right-click or click-and-hold on the refresh button. In the menu that appears choose Empty Cache and Hard Reload.

Safari browser:
a) Go to Safari menu --> Preferences --> Privacy tab
b) Click Manage Website Data
c) Search for nourishedlife.com.au. It may take a while for it to come up depending on the size of your cache.
d) Select the website from the list and click Remove
e) 'Done'

Firefox browser:
a) Click on the menu button in the top-right corner of the browser window --> Preferences --> Privacy & Security
b) Scroll down to Site Data
c) Click Settings
d) Search for nourishedlife.com.au
e) Select the website from the list and click Remove Selected
f) Click Save Changes then Remove.

Microsoft Edge browser:
Try this support document.

Microsoft Internet Explorer browser:
Try this support document.

Nope
If you have tried both of these and the problem is persisting please email us with a description of the problem, what you were expecting to happen but didn't, and if possible a screenshot:

Please let us know if we've missing anything or feel free to call or email us anytime if you have any questions.

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