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Australia's Home of Clean Beauty
Free samples with every order
Free Shipping*
Free AU Shipping on orders over $50*
Earn Loyalty Points
And even more NL Club benefits!
90 Day Returns
Easy returns process
Free Samples
Free samples with every order!

FAQ

Delivery & Shipping

  • How do I get free shipping?

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    Our shipping policy is free Australia-wide standard shipping on all orders over $50. We also offer free express shipping Australia-wide on all orders over $100. There are some items we are unable to ship express post due to airline regulations. In this case, you will be told at checkout and your order will be shipped using regular services.

  • Do you offer express shipping?

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    We offer free express shipping for all Australian orders over $100. You can also pay for express shipping at checkout for $19.95. There are some items we are unable to ship express post due to airline regulations. In this case, you will be told at checkout and your order will be shipped using regular services.

  • How much is postage?

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    For Australian orders under $50, shipping is charged at a flat rate $7.95. For all orders over $50, shipping is free within Australia.

  • Do you ship internationally?

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    Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.

    Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

    Some items such as perfume and nail polish are flammable so will not be accepted by the airlines for shipment outside Australia. There will be a note below the product description if this restriction applies, and our checkout will give you a helpful alert if you have these items in your cart.

  • How do I track my Nourished Life order?

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    Once your order has been dispatched from our warehouse, you will receive an email from us with a link to track your order. If you have a Nourished Life account you can also find a tracking link in the 'my account' section of our website.

  • How long will my order take to arrive?

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    We pick & pack orders almost 24 hours a day, and aim to dispatch orders within 24 business hours. As soon as your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered. There are currently some Australia Post delays due to increased demand, please refer to their website to stay up to date.

  • Can my parcel be left on my doorstep if I am not at home?

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    Australia Post will require you to sign for your Nourished Life packages by default. However, if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can select the ATL (Authority To Leave) option at checkout. You can also provide delivery instructions in the comments section at checkout which will be included on your package.

    Please note that for Express Post, you cannot select 'signature required on delivery'.
    Any packages marked ATL cannot be replaced if they go missing, so this option is at your own risk.

  • How do I change my delivery address after I have placed my order?

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    Unfortunately, we cannot change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

    You will receive your tracking information once dispatched. Please sign up to the Australia Post MyPost tool to redirect your parcel.

    If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks, but Australia Post will eventually return the package to us. Nourished Life will cover the return fee from Australia Post, but we may request payment to resend this out to you.

  • What happens if my package goes missing?

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    If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.

    If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $7.95 postage fee

  • Can you combine my orders and refund my shipping?

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    Unfortunately, due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through to the warehouse system. We want to get your goodies to you as fast as possible, so our warehouse processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds.

  • How can I change my address in my account?

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    To update your shipping address you can either do this in the 'My Details' section when you log into our website, or alternatively you can do this during checkout.

  • How do flammable and other dangerous goods get shipped?

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    Some items such as perfume and nail polish are flammable so will not be accepted by the airlines. This means that if you have these items in your cart you can only choose Australia Post Standard for shipping within Australia. International shipping outside Australia (or to Australia External Territories) is not available for these items.

    When you are browsing Nourished Life today look for a note below the product description so you can see if this restriction applies to that product.

    Our checkout will give you a helpful alert if you have these items in your shopping cart.

Returns

  • What is your returns policy?

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    At Nourished Life we want to make your online shopping experience as easy as possible. We are happy to provide a store credit or refund for any items that are unopened and unused within 90 days of purchase. Please note that for returns due to change of mind, the return shipping is at the customer's expense.

    Please note: for hygiene reasons, we do not accept returns for the following products:- condoms vibrators, mediballs, kegel trainers, organic tampons, pads and liners, menstrual cups, period underwear and reusable pads, underwear and bras, breast pads or breast pumps.

    Please refer to our returns page for more details.

  • How do I know if you have received my return?

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    If you have tracking on your return, you will be able to see when it has been delivered back to us. Please allow 5-7 business days for someone to be in touch with you about your return. If you have sent back your item without tracking available, please estimate 5-10 business days for the package to arrive back to us depending on where you are located.

  • How do I return an item?

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    Please refer to our returns page for details on returning any items.

  • How will I be refunded?

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    You will be refunded back to the original method of payment that you made with your order.

  • I received a different item to what I ordered; how do I return it?

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    If you have received an item that you did not order, please take a photo, and contact us within 7 days of your order arriving. Please refer to our returns page to contact us.

  • I received a faulty item; how do I return it?

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    If you have received a product that you believe to be faulty, please contact us with a detailed description, and any photos you are able to provide. Please refer to our returns page to contact us.

  • My order was damaged on arrival, how do I return it?

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    If you have received a damaged item, please take a photo, and contact us within 7 days of your order arriving. Please refer to our returns page to contact us.

  • I think I have had an allergic reaction, what do I do?

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    If you believe you have had an allergic reaction to a product you have received from us, please discontinue use immediately, take a photo of the reaction and send to us. Please refer to our returns page to contact us.

Order & Payment Issues

  • I need to change/cancel my order, how do I do this?

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    We are unable to amend orders after they have been placed. If you would like to return an item you have ordered, that is no problem at all – please refer to our returns page.

    If you need to redirect your parcel to another address. Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.

  • What payment options do you offer?

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    We offer the following payment options:

    • Credit Card
    • PayPal
    • Afterpay

  • Why does my delivery to NZ incur GST?

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    As of December 2019, all deliveries to NZ will incur GST in line with NZ customs law. The GST will be added to your cart and prices at checkout will update to reflect. Orders $1000 and over may be subject to duties.

  • How do I know if my order was successful?

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    If you have submitted an order and are unsure if it was successful, please check your email for the Nourished Life confirmation email. This email will be titled "Nourished Life - Order Details" and will be sent from . If you are still unable to find this email, please check your junk/spam. If you still can't locate your order confirmation, please log into your account on our website and have a look at your order history.

    If you are still unsure, please feel free to contact us at

  • My order was missing the free samples, what happened?

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    We endeavour to provide free samples with every order wherever possible. There are times where we are unable to provide free samples. This is often when the item you have orders is delivered to you directly from the supplier/brand.

  • An item I want to order is out of stock, is it coming back?

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    We aim to have all our products in stock, however there may be times when this isn't possible. If a product is out of stock, there will be the option for you to add yourself to a list to be notified as soon as it's back in stock.

Promos, Discounts & Vouchers

  • How do I use a discount code?

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    To redeem your discount code, please enter the code into the "DISCOUNT CODE / FREE GIFT CODE" field at checkout. Only one discount code is redeemable per order.

    Discount codes cannot be applied to already reduced items.

    Please note that discount codes cannot be applied to the Deluxe Sample Box subscription, Gift Vouchers, dropship products, individual products with a value of $200 and over and other select items and packs. Please refer to the bottom of the product description for exclusion notice.

    Please note that Discount Codes do not apply to the following brands: Alexx Stuart, Aussie Squatter, Baxter Blue, Beauty Food Collagen, Bio chef, Elvie, Foreo, Franjo's, Greenstar, Inverse, KOJA, Krumbled, Kuvings, Lee Holmes Courses, Nourished Life Vouchers & Subscriptions, Omega, Oscar Neo, Philip Stein, Southern Cross, Sedona, Sarah Wilson Packs, TerraCycle, Vitamix, WatersCo, Wonderbag.

  • How do I use a credit note or gift voucher?

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    To redeem your credit note or gift voucher, please enter the code into the "GIFT VOUCHER CODE -OR- CREDIT NOTE CODE" field at checkout. You can only redeem either 1 x gift voucher or 1 x credit note per order.

    We are unable to make any amendments to orders after they have been placed. We do not honour Gift Vouchers, Credit Notes, Discount Codes or any Promotional codes after you have confirmed the details and processed your order. If you are having any issues with your order, please ensure you get in touch with us prior to placing your order.

    Please that you cannot redeem a credit note or gift voucher in conjunction with your NL$. If you have any NL$, these will be automatically applied to your order. You will need to remove the NL$ to apply your code. Your NL$ will remain active in your account for 6 months.

  • How do I get the free gift you are promoting?

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    We often have free gifts on offer as part of our promotions. These will either require you to enter a code at checkout (in the "DISCOUNT CODE / FREE GIFT" field) or the free gift will be auto applied. Please ensure you check that your free gift has successfully been added to your cart prior to checking out – we are unable to add free gifts to orders after they have been placed.

    Please refer to the specific details of our free gift promotions here.

  • My discount code does not work, what do I do?

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    Please check to ensure that your code is being entered into the "DISCOUNT CODE / FREE GIFT CODE" field at checkout. Discount codes cannot be applied to already reduced items.

    Please note that discount codes cannot be applied to the Deluxe Sample Box subscription, Gift Vouchers, dropship products, individual products with a value of $200 and over and other select items and packs. Please refer to the bottom of the product description for exclusion notice.

    Please note that discount codes do not apply to the following brands: Alexx Stuart, Aussie Squatter, Baxter Blue, Beauty Food Collagen, Bio chef, Elvie, Foreo, Franjo's, Greenstar, Inverse, KOJA, Krumbled, Kuvings, Lee Holmes Courses, Nourished Life Vouchers & Subscriptions, Omega, Oscar Neo, Philip Stein, Southern Cross, Sedona, Sarah Wilson Packs, TerraCycle, Vitamix, WatersCo, Wonderbag.

    If you have a credit note or gift voucher, please ensure you are entering this into the "GIFT VOUCHER / CREDIT NOTE" field at checkout.

  • What are the T&Cs for your discount codes?

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    Discount codes cannot be applied to already reduced items.

    One discount code is redeemable per order. You must enter the discount code at checkout to redeem. Discount codes cannot be backdated or extended.

    There are certain brands and products are exempt from discount codes being applied:

    Please note that Discount odes cannot be applied to the Deluxe Sample Box subscription, Gift Vouchers, dropship products, individual products with a value of $200 and over and other select items and packs. Please refer to the bottom of the product description for exclusion notice.

    Please note that Discount Codes do not apply to the following brands: Alexx Stuart, Aussie Squatter, Baxter Blue, Beauty Food Collagen, Bio chef, Elvie, Foreo, Franjo's, Greenstar, Inverse, KOJA, Krumbled, Kuvings, Lee Holmes Courses, Nourished Life Vouchers & Subscriptions, Omega, Oscar Neo, Philip Stein, Southern Cross, Sedona, Sarah Wilson Packs, TerraCycle, Vitamix, WatersCo, Wonderbag.

  • Can I use more than one promotional code on my order?

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    You can redeem only one discount code, but you can redeem as many free gift codes as you like, as long as you qualify for each free gift offer.

  • I forgot to enter my code, what do I do?

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    We are unable to make any amendments to orders after they have been placed. We do not honour Gift Vouchers, Credit Notes, Discount Codes or any Promotional codes after you have confirmed the details and processed your order. If you are having any issues with your order, please ensure you get in touch with us prior to placing your order.

  • Do you have gift cards available?

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    Yes we certainly do! You can shop our gift cards here.

    Please note:  We cannot combine gift vouchers, only one voucher can be used per transaction.
- The full amount of the gift voucher must be redeemed in one transaction.
- Gift Vouchers are valid for 3 years from date of purchase and can be used to purchase sale and promotional items.

    The voucher is a PDF file and contains everything your lucky recipient needs to know. Simply forward the voucher to them or print it on your home printer.

    ** Please note that when purchasing a Gift Voucher all storewide offers, gifts & discount codes do not apply.

  • When does my gift voucher expire?

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    The date of expiry is shown on your gift voucher once purchased. You have until that date to redeem this voucher. Please contact customer service on  prior to the date if you have any issues with redemption.

  • Can I use a discount code on an already reduced item?

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    If a product is already on sale then no further discounts will be able to be applied on top of this. The Discount Code will be applied to all full priced items in your cart only.

NL Club Account & Website

  • I need to update my account details; how do I do that?

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    You can update your saved account details including email address, saved credit card and delivery address, by going to My Details. At the bottom of the page, there is a green button to 'Request token to change my details'. Once selected, you will be sent an email with a link to update these details (please note this email link will only be valid for 45 minutes). If your link has expired, you will need to resend this change request by selecting the button again.

  • How do I create a new account?

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    To create a new account, just head here and enter your first name and email address, you will receive a welcome email with further instruction to finalise your account.

  • How do I unsubscribe from your newsletter?

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    To unsubscribe from receiving our newsletter, you can either follow the link in any email newsletter, or alternatively, send us an email at and we can ensure you are unsubscribed.

  • I forgot my password; how do I get a new one?

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    To reset your password, all you need to do is visit our Forgotten Password page and enter your email address into the form. We will send you an email so you can create a new password for yourself (please note the email link will only be active for 45 minutes).

    No one else can see your password, not even us, so this is the only way to get a new one.

  • I forgot which email address I signed up with?

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    We suggest you try a few of your most used email addresses to log into your account. You can always search your email accounts for and any previous communication from us will appear. If you are still unable to find the correct email address, please email us at and we can look into this for you.

  • How do I earn NL$ for Reviews

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    All you need to do is log into your account and review any products to earn NL$!

    You will receive an email to confirm your review and then once confirmed, we automatically add NL$0.10 to your account for every review posted while you were logged in. Please note there is a limit of 10 reviews per day in order to order $NL. You may leave as many reviews as you like per day but you will only receive NL$0.10 for 10 reviews in a day. This is valid for both positive and negative reviews.

    In accordance with Australian Law & ACCC guidelines we are required to monitor reviews to ensure they are genuine. Any misuse of this service may warrant the deletion of reviews and $NL revoked. This includes reviews that state a product cured a disease or medical condition or resulted in disease or medical condition (including allergic reactions) or breaches TGA guidelines.

    We may edit your review in part to ensure it remains within these guidelines, this includes the removal of words that may appear offensive, rude or irrelevant, or relate to causing or curing a disease or medical condition.
    Please note that reviews should be based on your personal experience using the full-size product (not samples which can vary in consistency) and should not offer medical or professional advice to customers. Reviews should not be given on items which are faulty or have arrived broken or damaged.

  • How do I spend NL$

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    To spend your NL$, you need to be logged into your account and they will automatically be applied to your order at checkout. If you do not wish to use your NL$ just select the [x] and your NL$ will be removed, you will still be able to use them on future orders.

    If you are delayed in finalising your order and your NL$ do not re-apply, follow the link at the checkout to restore them.

    If you place an order but do not pay for it your NL$ will remain attached to that order whilst awaiting payment. If you wish to cancel the order please contact Customer Service quoting the order number from your order confirmation email.

  • When will my NL$ expire?

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    Your NL$ will expire if you have not placed an order for 6 months or longer. We will send you a reminder email before they expire though!

  • I forgot to apply my NL$, can you refund me?

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    Unfortunately, we are unable to refund you for any NL$ that were not applied to an order but they will remain active in your account for 6 months so you will be able to use them towards a future order.

  • How do I earn NL$ for referring a friend?

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    Invite your friends to join Nourished Life and you will get NL$1 automatically added to your account when they place their first order using your referral link.

    Go here to start referring!

  • I joined the Nourished Life Club but did not receive my first purchase discount code?

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    If you have not received your 10% off discount code for signing up, please ensure you have checked your junk/spam folder in your email. The email should be coming from . You can also find your discount code in your MyAccount Rewards page. If you are still having trouble please send us an email at and we will sort this out for you as quickly as possible!

Beauty Box Subscription

  • When will I receive my first subscription Beauty Box?

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    To see when your first subscription box is, just sign into your account and go to 'Beauty Box' here.

    Your subscription box should arrive with you in the 3rd week of the month. We will email you to let you know that your box is on the way.

    To find out when your first box is, please see below:
    Ordered before 21st April, you will receive our May Box
    Ordered before 21st May, you will receive our June Box
    Ordered before 21st June, you will receive our July Box
    Ordered before 21st July, you will receive our August Box
    Ordered before 21st August, you will receive our September Box
    Ordered before 21st September, you will receive our October Box
    Ordered before 21st October, you will receive our November Box
    Ordered before 21st November, you will receive our December Box
    Ordered before 21st December, you will receive our January Box

    After you receive your first box, you will continue to receive your monthly box until you wish to cancel. The payment is processed each month before dispatch and you will be notified via email.

  • How do I change the shipping address for my Deluxe subscription box?

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    To update your delivery address, just log into your Nourished Life account, go to 'Deluxe Box' here and save your new address details. If you need to amend your address after the payment has been made for that month, please email us at so we can ensure your box is sent to the correct address.

  • How do I end my Subscription?

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    You may end your monthly subscription box at any time after your first box has been dispatched. Please note that 3 & 12 month upfront subscriptions cannot be cancelled.

    To cancel your subscription go to the Deluxe Box page in your account, and click the End Subscription button. You can only cancel your subscription once your first box has been dispatched.

    Or alternatively you can email us at and we can cancel your subscription for you.

  • I haven't received my monthly Deluxe Box?

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    If your box has not shown up by the end of the month, please email us at so we can follow this up for you right away.

  • Do I earn NL$ for my subscription box?

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    You will earn NL$ on your first payment, however the repayment following payments will not accrue any NL$.

  • Can I track my Subscription Box?

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    Your monthly Deluxe Box does not get sent with tracking. But you will be notified by email just before they are about to be sent.

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